Legal · Effective 15 August 2026

Cancellation and refund policy

This policy applies to consultancy services purchased directly from Workspace Engine Grid. A signed proposal may contain specific terms; where lawful, those agreed terms take priority.

Before work starts

You may cancel in writing before the agreed start date. A full refund is available when notice arrives at least 10 business days before the start. With 5–9 business days’ notice, we may retain documented scheduling or preparation costs, capped at 25% of the fee. With fewer than 5 business days, the initial deposit is non-refundable because capacity has been reserved.

After work starts

Fees for completed discovery, analysis, workshops, data preparation, and delivered materials are non-refundable. If you end an engagement early, we invoice work performed and committed non-recoverable costs; any unused prepaid balance is returned. Partial refunds are calculated against the agreed milestones or, where none apply, documented time and work completed.

Rescheduling and no-shows

One reschedule requested at least 3 business days before a workshop is normally free, subject to availability. Later changes or no-shows may be charged for reserved time. We will offer reasonable flexibility for illness, emergencies, access failure, or events outside either party’s control.

Our cancellation

If we cancel and cannot provide a reasonable replacement date or consultant, we refund fees for undelivered work in full. If service becomes impossible because required client access, data, or approvals are not supplied, cancellation is treated as client-initiated after we provide a reasonable chance to resolve the issue.

How to request a refund

Email hello@workspaceenginegrid.digital with the engagement name, invoice number, reason, and payment details sufficient to identify the transaction. Request within 14 calendar days of cancellation or the disputed milestone. We acknowledge requests within 3 business days and normally decide within 10 business days.

Payment method and timing

Approved refunds return to the original payment method where possible. Bank and card processing can take 5–15 business days after approval. Transfer fees or exchange-rate differences charged by financial institutions are outside our control.

Exceptions

Custom research already performed, completed workshops, licensed third-party data approved by you, and specially purchased non-returnable materials are not refundable. We do not sell physical products, subscriptions, or automated software plans through this site.